- Developing a performance measurement system for effective teamwork, by D. Keith Denton
- An empirical examination of productivity of chain restaurants using Data Envelopment Analysis (DEA), by Yae Sock Roh, Kyu Wan Choi, and Ji-Hwan Yoon
- A study of multi-level layout on quality, by Cheng, Madan, Miltenburg, and Motwani
- Revisiting two Malcolm Baldrige National Quality Award Winners, by Forrest B. Green, Israel Long, Jason Suddarth, Luke Taylor, and Woon Yang
- Developing a system for assessing organizational performance using the Balanced Scorecard and SAP, by Gary Baker and Kathy M. Utecht
- Six Sigma approach to health care quality management, by Jayanta K.Bandyopadhyay and Karen Coppens
- Developing a management consulting concentration in an MBA program using SEAM approach, by Mahmood Bahaee, Kevin Love, and Debra McGilsky
- Analysis of student performance in an internship program in a U.S. university, by Richard Divine, Robert Miller, and J. Holton Wilson
- Government policy and competitive business environment in Bangladesh, by Wali I Mondal and Monaw-war U. Ahmad
- Quality assurance in a technical institution in India, by A. Pal Pandi and U. Surya Rao
